20% OFF with "SPRING2017" - FREE Shipping on orders over $30 (US)

Return Policy & Warranty

Last Updated: 12/1/2016

Returns

In case you're not satisfied with a product purchased via this website, we offer a full 14 day (from the date of purchase) money back guarantee.  If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items are non-returnable:

  • Gift cards
  • Downloadable software products

Warranty

Your warranty will only cover manufacturing defects. It does not cover regular wear and tear, including but not limited to, breakage due to abuse, cosmetic damage, dents and chips, improper usage, water damage, or other causes attributable to events outside the manufacturing process.

  • 1 year warranty on all products

Do I need to pay return shipping?

Yes, however, we do provide a shipping label at a discounted rate and you only pay for shipping back to us.  If you are receiving a new product via warranty, PureTrak will ship the new product to you at our expense.

 

RMA/Return Process

We will first authorize you to return the product to us where we will examine the product. If we determine the product is defective, we will issue you a coupon code worth the value of the product from our webstore. If the product is no longer for sale, we will issue you credit for the value of the product that we last sold it for. You can then use the credit towards a new product of your choice.  Below is the RMA process

  1. Authorization
  2. Ship the product to us
  3. We inspect the product after its received
  4. Issue refund and/or store credit

To complete your return, please use the following RMA (Return Merchandise Authorization) process.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@puretrak.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please use the RMA form.

Shipping
To return your product without using our RMA process, you should mail your product to:

PureTrak Gaming Gear
PO BOX 766
Newbury Park, California 91319
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.